Política de privacidade

PRIVACY POLICY

GLD CO. B.V. (Gold Spell / GOOLD)

Last Updated: May 16, 2026

This Privacy Policy describes how GLD CO. B.V. (“Gold Spell”, “GOOLD”, “we”, “our” or “us”) collects, uses, stores, processes and discloses your personal information when you access or use our website, online store and related services (“Services”).

Our store is powered by Shopify, which enables us to provide our products and Services securely and efficiently.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

⸻

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our Services, we may collect the following categories of personal information:

* Full name;
* Billing and shipping address;
* Email address;
* Telephone number;
* Payment and transaction information;
* Account credentials and preferences;
* Purchase history and shopping activity;
* Wishlist and cart activity;
* Customer service communications;
* Device and browser information;
* IP address and technical identifiers;
* Website usage analytics;
* Marketing preferences and interactions.

Personal information does not include anonymous or de-identified information that cannot reasonably identify you.

⸻

2. SOURCES OF PERSONAL INFORMATION

We may collect personal information:

* directly from you when you create an account, place an order, contact us or otherwise interact with our Services;
* automatically through cookies, analytics tools and similar technologies;
* from Shopify and service providers acting on our behalf;
* from payment processors, logistics and fulfillment providers;
* from business and marketing partners where permitted by applicable law.

⸻

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information for the following purposes:

Providing and Improving Services

To process orders, manage accounts, process payments, arrange shipping, handle returns, personalize your shopping experience and improve our Services.

Marketing and Advertising

To send promotional communications, newsletters and personalized advertisements where legally permitted or where consent has been provided.

Security and Fraud Prevention

To maintain the security of our Services, detect fraudulent or illegal activity and protect customers, users and our business operations.

Customer Support

To communicate with you, respond to inquiries and provide customer assistance.

Legal and Regulatory Compliance

To comply with applicable laws, regulatory obligations, legal requests and dispute resolution procedures.

⸻

4. LEGAL BASIS FOR PROCESSING (GDPR)

Under the General Data Protection Regulation (GDPR), we process personal information based on:

* contractual necessity;
* compliance with legal obligations;
* legitimate business interests;
* your consent where required by law.

⸻

5. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies for:

* website functionality;
* analytics and performance;
* personalization;
* marketing and advertising purposes.

Where required under applicable law, non-essential cookies will only be activated after obtaining your consent through our cookie banner.

You may manage cookie preferences through your browser settings or cookie management tools.

⸻

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to:

* Shopify and related service providers;
* payment processors;
* shipping and logistics partners;
* cloud storage, IT and analytics providers;
* professional advisors;
* legal or governmental authorities where required by law;
* marketing and advertising partners, subject to applicable legal requirements.

We do not sell personal information in the traditional sense.

⸻

7. SHOPIFY SERVICES

Our store is hosted by Shopify. Shopify may process personal information in order to provide and improve the Services.

Information submitted through our store may be transferred to Shopify and its service providers, including providers located outside your country of residence.

To learn more about Shopify’s privacy practices, please visit:

Shopify Privacy Policy

⸻

8. THIRD-PARTY WEBSITES

Our Services may contain links to third-party websites or external platforms.

We are not responsible for:

* the content of third-party websites;
* their privacy practices;
* their security policies;
* or any losses or damages resulting from their use.

Access to third-party websites is at your own risk.

⸻

9. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we may remove such information.

⸻

10. DATA SECURITY

We implement appropriate technical and organizational security measures designed to protect personal information against unauthorized access, disclosure, alteration or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

⸻

11. DATA RETENTION

We retain personal information only for as long as necessary to:

* provide the Services;
* comply with legal obligations;
* resolve disputes;
* enforce agreements and policies;
* maintain legitimate business records.

⸻

12. YOUR RIGHTS UNDER GDPR

Subject to applicable law, you may have the right to:

* access your personal information;
* correct inaccurate data;
* request deletion of your data;
* restrict or object to processing;
* request data portability;
* withdraw consent;
* lodge a complaint with a supervisory authority.

We will not discriminate against you for exercising your privacy rights.

To exercise your rights, please contact us using the information below.

⸻

13. INTERNATIONAL TRANSFERS

Your personal information may be transferred and processed outside the European Economic Area (EEA).

Where such transfers occur, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

⸻

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.

The updated version will always be published on our website together with the revised “Last Updated” date.

⸻

15. CONTACT INFORMATION

For questions regarding this Privacy Policy or your personal data, please contact:

GLD CO. B.V.
Rotterdam, The Netherlands
Email: support@goldspell.nl

For the purposes of the GDPR and applicable European data protection legislation, GLD CO. B.V. acts as the data controller of your personal information.

Nothing in this Privacy Policy limits any mandatory consumer rights applicable under Dutch or European Union law.