Shipping policy

SHIPPING POLICY

GLD CO. B.V. (Gold Spell / GOOLD)

Last Updated: May 21, 2026

This Shipping Policy explains how orders placed with GLD CO. B.V. are processed and delivered.

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1. ORDER PROCESSING

Orders are generally processed within 1–5 business days after payment confirmation.

Processing times may vary during:

* promotional campaigns;
* holidays;
* product launches;
* or periods of high demand.

Orders are not processed on weekends or public holidays.

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2. SHIPPING DESTINATIONS

We currently ship to selected countries within:

* the European Union;
* the United Kingdom;
* Switzerland;
* Norway;
* and other approved international destinations.

Shipping availability may change without prior notice.

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3. DELIVERY TIMES

Estimated delivery times are provided for informational purposes only and are not guaranteed.

Delivery times may be affected by:

* customs procedures;
* courier delays;
* weather conditions;
* incorrect customer information;
* or circumstances beyond our control.

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4. CUSTOMS, DUTIES & IMPORT TAXES

For deliveries outside the European Union, customs duties, VAT, import taxes or handling fees may apply depending on local regulations.

Customers are solely responsible for:

* customs clearance;
* import duties;
* local taxes;
* and any additional governmental charges.

Refusal to pay customs charges may result in:

* return or destruction of the package;
* additional carrier fees;
* or loss of shipping costs.

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5. TRACKING

Where available, tracking information will be provided after shipment.

Customers are responsible for monitoring shipment updates and ensuring availability to receive deliveries.

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6. INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that shipping information is accurate and complete.

We are not responsible for:

* failed deliveries;
* delays;
* losses;
* or additional shipping costs resulting from incorrect addresses or incomplete information provided by the customer.

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7. LOST OR STOLEN PACKAGES

Once an order has been transferred to the shipping carrier, delivery responsibility may pass to the carrier.

We are not responsible for:

* lost packages marked as delivered;
* theft after delivery;
* or delivery issues caused by courier services.

However, we will make reasonable efforts to assist customers in resolving shipping issues with the carrier.

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8. SHIPPING RESTRICTIONS

We reserve the right to:

* restrict shipping destinations;
* refuse shipments;
* or cancel orders where necessary for legal, regulatory or fraud prevention reasons.

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9. CONTACT INFORMATION

For shipping inquiries, please contact:

GLD CO. B.V.
Rotterdam, The Netherlands
Email: support@goldspell.nl