Terugbetalingsbeleid

REFUND & RETURN POLICY

GLD CO. B.V. (Gold Spell / GOOLD)

Last Updated: May 21, 2026

At GLD CO. B.V., customer satisfaction is important to us. This Refund & Return Policy explains the conditions applicable to returns, refunds and exchanges for purchases made through our online store.

By placing an order through our website, you agree to the terms outlined below.

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1. RIGHT OF WITHDRAWAL (EU CONSUMERS)

If you are a consumer residing within the European Union, you may have the right to withdraw from your purchase within 14 days from the date of delivery, in accordance with applicable EU consumer protection legislation.

To exercise your right of withdrawal, you must notify us in writing before the 14-day period expires.

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2. EXCEPTIONS FOR COSMETIC PRODUCTS

Due to hygiene, health protection and product integrity reasons, cosmetic and personal care products cannot be returned or refunded if:

* the product has been opened;
* the protective seal has been removed;
* the product has been used or partially consumed;
* the packaging has been damaged after delivery by the customer.

These restrictions are applied in accordance with applicable European consumer protection and hygiene regulations.

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3. ELIGIBLE RETURNS

Returns may only be accepted when:

* the product is unused;
* the product remains sealed and in original condition;
* the original packaging is intact;
* the return request is submitted within the applicable return period.

We reserve the right to refuse returns that do not meet these conditions.

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4. DAMAGED OR INCORRECT PRODUCTS

If you receive:

* a damaged product;
* an incorrect item;
* or a defective product,

please contact us within 48 hours after delivery at:

support@goldspell.nl

Please include:

* your order number;
* photographs of the product and packaging;
* and a description of the issue.

Failure to report visible delivery damage within this period may affect eligibility for replacement or refund.

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5. REFUND PROCESS

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

* payment providers;
* banks;
* and international processing systems.

Shipping costs are generally non-refundable unless otherwise required by applicable law.

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6. RETURN SHIPPING

Unless the return is due to:

* our error;
* defective products;
* or legally required circumstances,

customers are responsible for return shipping costs.

We strongly recommend using tracked shipping services, as we are not responsible for returns lost in transit.

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7. NON-RETURNABLE ITEMS

The following items are generally non-returnable:

* opened cosmetic products;
* used products;
* promotional or complimentary items;
* gift cards;
* personalized or custom products;
* products purchased through unauthorized sellers.

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8. COSMETIC RESULTS DISCLAIMER

Cosmetic product results may vary from person to person depending on individual characteristics, skin or hair type, lifestyle, consistency of use and other external factors.

GLD CO. B.V. does not guarantee individual cosmetic results.

Our cosmetic products are not intended to diagnose, treat, cure or prevent medical conditions or diseases.

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9. FRAUD PREVENTION

We reserve the right to:

* refuse suspicious returns;
* deny refunds in cases of abuse;
* investigate fraudulent chargebacks;
* suspend accounts associated with repeated abusive claims or fraudulent activity.

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10. CONTACT INFORMATION

For return or refund requests, please contact:

GLD CO. B.V.
Rotterdam, The Netherlands
Email: support@goldspell.nl

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Nothing in this Policy limits any mandatory consumer rights applicable under Dutch or European Union law.